World Journal of Engineering Research and Technology (WJERT) has indexed with various reputed international bodies like : Google Scholar , Index Copernicus , Indian Science Publications , SOCOLAR, China , International Institute of Organized Research (I2OR) , Cosmos Impact Factor , Research Bible, Fuchu, Tokyo. JAPAN , Scientific Indexing Services (SIS) , Jour Informatics (Under Process) , UDLedge Science Citation Index , International Impact Factor Services , International Scientific Indexing, UAE , International Society for Research Activity (ISRA) Journal Impact Factor (JIF) , International Innovative Journal Impact Factor (IIJIF) , Science Library Index, Dubai, United Arab Emirates , Scientific Journal Impact Factor (SJIF) , Science Library Index, Dubai, United Arab Emirates , Eurasian Scientific Journal Index (ESJI) , Global Impact Factor (0.342) , IFSIJ Measure of Journal Quality , Web of Science Group (Under Process) , Directory of Research Journals Indexing , Scholar Article Journal Index (SAJI) , International Scientific Indexing ( ISI ) , 

World Journal of Engineering
Research and Technology

( An ISO 9001:2015 Certified International Journal )

An International Peer Reviewed Journal for Engineering Research and Technology

ISSN 2454-695X

Impact Factor : 5.924

ICV : 79.45

News & Updation

  • Article Invited for Publication

    Article are invited for publication in WJERT Coming Issue

  • ICV

    WJERT Rank with Index Copernicus Value 79.45 due to high reputation at International Level

  • WJERT New Impact Factor

    Its our Pleasure to Inform you that WJERT Impact Factor has been increased from  5.549 to 5.924 due to high quality Publication at International Level


    JANUARY 2022 Issue has been successfully launched on 1 January 2022.

  • New Issue Published

    Its Our pleasure to inform you that, WJERT 1 January 2022 Issue has been Published, Kindly check it on




Pramod Matolia* and Dr. Pawan Kumar Verma


It is obvious that customers are important stakeholders in organization’s growth and their internal satisfaction is a priority to top management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. The quality of service performance has become an aspect of customer satisfaction. It has been proven by some researchers that service quality is related to customer satisfaction. Others used service quality dimensions to evaluate service quality. What about the relationship between customer experience and service performance dimensions; the relationship between service performance and its dimensions: Sense: The S-P-C (stimuli, processes and consequences) for achieving sense impact through sight, sound, scent, taste and touch. And to provide aesthetic pleasure, excitement, beauty and satisfaction through sensory stimulation. Feel: To understand what stimuli can trigger certain emotions to engage in. As we will see, most affect occurs during consumption. Think: To request the understanding with the objective of creating, problem solving experience that engross customers creatively ad well as plea customers’ thinking through surprise, intrigue. Act: To deepen customers’ lives by improving their physical experiences, showing them substitute ways of doing things, substitute lifecycle and interactions. Relate: To request the individual’s desire for self-Improvement, to request the need to be perceived positively by others, and relate the person to a wider social system, thus creating strong brand relations and brand communities.

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